Refund & Returns Policy.

1. Overview

At Keynesto, customer satisfaction is important to us. If you receive an incorrect, damaged, defective, or significantly different item, please contact our support team so we can review your case and provide the best possible solution.

Refunds and returns are subject to product condition, order status, supporting evidence, and the terms listed in this policy.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, undamaged, and in its original condition.
• The item must be returned with original packaging, accessories, manuals, labels, or included items where applicable.
• You must provide proof of purchase, such as an order number, receipt, or payment confirmation.
• The return request must be submitted within a reasonable period after delivery.
• The item must not fall under non-returnable categories listed in this policy.

3. Non-Returnable Items

Certain items may not be eligible for return or refund unless they arrive damaged, defective, or incorrect.

• Items that have been used, damaged, altered, or washed by the customer.
• Items without original packaging or missing accessories.
• Clearance, final sale, or promotional items marked as non-returnable.
• Digital products, downloadable items, or service-based products once delivered.
• Personalized, customized, or made-to-order products.
• Items returned without prior approval from our support team.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible after receiving the item.

• Provide your order number or proof of purchase.
• Send clear photos or videos showing the issue.
• Include photos of the packaging, shipping label, and product condition where possible.
• Do not dispose of the item or packaging until the claim is reviewed.

5. Return Process

To request a return, please follow these steps:

6. Refunds

Once your return or refund request is approved, we will process the refund through the original payment method where possible. Processing time may vary depending on your bank, payment provider, or payment method.

• Refunds may only be issued after the returned item is received and inspected, where applicable.
• Shipping fees, handling fees, service fees, or payment processing fees may be non-refundable unless required by law.
• Partial refunds may apply if the item is returned with missing parts, damage, or signs of use.
• Approved refunds may take several business days to appear in your account.

7. Exchanges and Replacements

If your item is defective, damaged, or incorrect, we may offer a replacement or exchange depending on product availability and case approval.

If the same item is unavailable, we may offer an alternative solution such as store credit, replacement with similar value, or refund.

8. Order Cancellations

Cancellation requests must be submitted as soon as possible. If your order has not been processed, packed, shipped, or fulfilled, we may be able to cancel it.

• Orders that have already been shipped may not be eligible for cancellation.
• Custom, digital, or made-to-order products may not be cancellable once processing has started.
• If cancellation is approved, refund processing time may vary depending on the payment method.

9. Return Shipping

Return shipping responsibility depends on the reason for the return.

• If the return is due to our error, damaged item, defective product, or incorrect item, we will review the case and provide the appropriate solution.
• If the return is due to customer preference, wrong selection, or change of mind, the customer may be responsible for return shipping costs.
• We recommend using a trackable shipping method for approved returns.
• Keynesto is not responsible for returned items lost or damaged during return shipping without tracking or proper packaging.

10. Late or Missing Refunds

If you have not received an approved refund, please first check your bank account, payment provider, or card issuer. Refunds may take several business days to be posted.

If you have completed these steps and still have not received your refund, please contact our support team for assistance.

11. Policy Updates

Keynesto may update this Refund and Returns Policy from time to time. Updates will be posted on this page with the revised date. Continued use of our website means you accept the updated policy.

12. Contact Us

For return, refund, exchange, cancellation, or damaged-item support, please contact us: